Please contact us at bmsorganics@abetterwe.sg or WhatsApp us at +65 89423232 regarding the issue. We are happy to assist and will try to get back to you within 2 working days.
Q: Missing items.
Please contact us at bmsorganics@abetterwe.sg or WhatsApp us at +65 89423232 within 3 days of delivery and we will get back to you as soon as possible.
Q: This is not what I ordered.
If the wrong order / item was delivered to you, please contact us within 3 days of delivery and we will arrange for the right item to be couriered to you at no cost to you. Please return the wrong item to the courier. Our courier will do a 1 to 1 exchange.
Q: The item received has defects.
Please contact us within 3 days of delivery and we will arrange for a courier to do a one-to-one exchange with you at no cost to you. Please return the rejected item to the courier. Our courier will do a 1 to 1 exchange.
Q. Do you allow exchange or refunds?
We only allow exchanges if the items are defective. We are not able to do refunds for cash.